Frequently Asked Questions

Massage

  1. What should I expect during my first visit?
  2. Where will my massage session take place?
  3. What do I wear during the massage?
  4. How will a massage feel?
  5. Is a massage always appropriate?
  6. How will I feel after the massage therapy treatment?

Laser

  1. What should I expect during a low level laser treatment?
  2. Is laser therapy safe?
  3. How many treatments will it take?

Matrix Repatterning

  1. What should I wear for a Matrix Repatterning session?
  2. How many treatments will I require?

General Questions

  1. Are any services covered by health care?
  2. How do you accept payments?
  3. Do you offer gift certificates?

MASSAGE

1. What should I expect during my first visit?
Your massage therapist will require you to fill out a health history form. This form is confidential and will be used only by your therapist. In order to establish an effective treatment plan your therapist will begin by asking you a series of questions and will perform an assessment, including specific orthopedic tests.

2. Where will my massage session take place?
Your session will take place in a warm, comfortable, quiet room. Soft music may be played to help you relax. You will lie on a table especially designed for your comfort.

3. What do I wear during the massage?
Depending on the primary technique your therapist uses, you may or may not need to undress. For a full body massage, most people undress completely. However, you may choose to wear underwear. Your massage therapist will give you privacy to undress, and you will be covered with a sheet and blanket at all times except the area being worked on.

4. How will a massage feel?
It usually depends on the techniques used. Many massage therapists use a form of Swedish massage, which is often a baseline for practitioners. In a general Swedish massage, your session may start with broad, flowing strokes (effleurage) that will help calm your nervous system and relax exterior muscle tension. As your body becomes relaxed, pressure will gradually be increased to relax specific areas and relieve areas of muscular tension. Often, a light oil or lotion is used to allow your muscles to be massaged without causing excessive friction to the skin. Do not hesitate to ask questions or mention if you feel any discomfort so that the massage therapist can use another approach or technique.

5. Is a massage always appropriate?
No, there are several medical conditions that would make massage inappropriate. That's why it is necessary that you fill out the health history forms and before you begin your session. The massage therapist will ask general health questions to rule out if you have any contraindications to massage. It is very important that you inform the practitioner of any health problems or medications you are taking. If you are under a doctor's care, it is strongly advised that you receive a written recommendation for massage prior to any session. Your massage therapist may require a recommendation or approval from your doctor.

6. How will I feel after the massage therapy treatment?
Most people feel very relaxed. Since toxins are released from your soft tissues during a massage, it is recommended you drink plenty of water following your massage. Massage therapists sometimes recommend a hot Epsom salt bath that encourages the release of toxins that may have been stirred up from the massage treatment. Epsom Salt has a high magnesium content, which will further relax the muscles. Some people may experience discomfort in the direct area that has been treated, we recommend Epsom salts and traumeel. Your therapist will explain in detail how and why this process works.

LASER

1. What should I expect during a low level laser treatment?
Most all laser treatments can be done with clothing on, as the laser pad is small and will be placed directly on the tissues being treated.

2. Is laser therapy safe?
There are no known side effects to laser therapy. You will not feel anything during the treatment, except a little bit of heat. The effects are gentle to the touch, but incredibly effective to the cells that are responsible for all the healing.

3. How many treatments will it take?
Laser is used for so many conditions; to give an exact number is difficult. After your therapist has effectively assessed your condition, they will tell you the expected outcome. However the average number of treatments are 6-12.

MATRIX REPATTERNING

1. What should I wear for a Matrix Repatterning session?
Matrix Repatterning treatments are done with clothing on. It is best to wear comfortable clothing, such as yoga pants, or shorts. Range of motion movements will be done with many joints, it is best not to wear skirts or dresses, or jeans.

2. How many treatments will I require?
The average number of sessions are 2-12. After your initial assessment, your therapist will inform you of how many treatments should be expected to clear your condition.

GENERAL QUESTIONS

1. Are any services covered by health care?
Unfortunately no services are covered by OHIP, however extended health care will cover Massage Therapy and Manual Osteopathy. We will give you a receipt to send into your insurance company so that you can be reimbursed by your insurance company. We will do direct billing for GREEN SHEILD and insurance companies registered with Telus Health.

2. How do you accept payments?
Cash, visa, and mastercard

2. Do you offer gift certificates?
Yes, you may purchase a gift card for any domination at the office.